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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

oral communication and liaison listening establishing rapport public relations negotiation conflict resolution feedback

written communication

managing the organisations computer andor manual information management system

organisation and planning

resource management including budgetary human and physical resources and allocationaccess

reasoning and logical analysis problem solving and decision making

making high level presentations

Required Knowledge

the broad law enforcement context and the criminal justice system

organisations corporate goals and objectives

legislation relevant to the jurisdictions involved in the investigation

case management systems

jurisdictional and organisational requirements of agencies clients and stakeholders

macro environmental impact upon investigations of serious crime including government policy political and community interests

operational budget and resource planning processes and options to control budget levels

access and deployment mechanisms to ensure optimal economy and efficiency in the use of human physical and financial resources

opportunities risks and constraint assessment which may hamper the investigation

internal auditing processes

risk assessment and management techniques

duty of care responsibilities

security classifications and requirements within own organisation

arrangements and procedures available to maintain operational security

specialist assistance available to assist with security assessments

Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in the ability to apply investigation plan to the coordination within multiagency or multiorganisational investigations

Consistency in performance

Evidence of competency in this unit will need to be gathered over time and from across a range of simulated andor actual workplace activities

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA Public Safety Training Package

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Range Statement


The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
A functional case management system	requires a systematic approach to planning decision-making conducting and managing investigations utilising project management philosophies methodologies and tools Tools used in the case management system may include resource spreadsheets, evidence matrices, tactical plans, assignment sheets, investigation plans
The investigation plan would include	the aims and objectives of the investigation the possible strategies available to achieve the objectives identified risk strategies and costings It would also include reference to resources: the sources of the resources, their availability, limitations, and contingencies or alternatives
Communication channels may be	formal such as a memorandum of understanding or informal, for example, direct communication between investigation managers within respective agencies
Cross-jurisdictional issues include	legal jurisdiction and jurisdiction specific issues
Organisational requirements and procedures may include	all investigation management techniques such as exhibit control and handling procedures interview methods brief management Investigation management should be consistent throughout the investigation and reflect best practice methodology
Resources include	human equipment/physical financial information intelligence and may be internal or external in source as a case manager the investigator may not always be able to access all the required resources in some situations
Resource allocation decisions may be affected by	staffing and equipment levels within the relevant agency
Auditing mechanisms	such as costings records can be included in investigation plan expenditure and use of resources should be monitored on a regular basis to ensure objectives can be achieved within timeframes and resource boundaries auditing may also be required to substantiate resources utilised and money spent
Potential risks could be from	internal/external sources risk assessments should include potential for risks to individuals and organisations
Security arrangements should be implemented to ensure	integrity of investigation and information and safety of personnel. Consideration should be given to the security classification of the investigation - ranging from restricted to top secret
Organisational security requirements may include	security checks of personnel limiting the access of users on computer systems/databases